All Air Waybills purchased under this account are valid for use domestically in Saudi Arabia and for one year from the date of purchase transaction. For undelivered or unclaimed shipments, no refund or replacement will be made. SMSA E-Retailer Express Air Waybill is deemed cancelled if any modification, erasure or addition is made to the sender’s information.
SMSA E-Retailer Express Air Waybill may not be returned, modified, extended, replaced or its value claimed if it is lost.
The validity of SMSA E-Retailer Express Air Waybill is for 12 calendar months as of the Air Waybill purchase date. It shall be invalid after its expiry date and the customer shall not be eligible for compensation or replacement of that AWB.
SMSA E-Retailer Express Account and Air Waybills are for the client’s use only. The client undertakes to use SMSA E-Retailer Express Air Waybills only for licensed business, and not to sell or allow the use of the Air Waybills by any other party. The client acknowledges that he/she will always remain the sole owner and legally responsible for the commodities shipped using the account number assigned to him/her.
If it is proved that the client is misusing the account and the Air Waybills through selling them to a third party or violating these conditions, SMSA shall have the right to decline receipt of shipment, cancel all the Air Waybills purchased by the client and impose a fine of SR 15,000 (fifteen thousand Saudi riyals) on the customer.
The client agrees that SMSA Express has the right to disclose any Account information to law enforcement authorities, government officials and where SMSA Express believes it is appropriate to verify compliance with any part of this Agreement