By pressing the “Agree” button, the customer hereby acknowledges that they have perused and accepted the terms & conditions of this service set out below.
In case of conflict between these terms and conditions and SMSA standard terms and conditions (published on SMSA Express website) or the terms and conditions stated in SMSA air waybill or any other carriage documents, SMSA standard terms and Conditions shall prevail and apply to the extent that they are not in contradiction with the rules relating to air carriage liabilities expressed in the air carriage regulations or international treaties. Non-compliance to impose or apply any of the articles or provisions of these terms and conditions of carriage shall not constitute a waiver of that term or article, or impair in any way SMSA’s right to fulfill or enforce that article or provisions in future.
The client shall have a valid account with Smartship. This account number will be provided to you upon completing the necessary information, submitting your request and verification of your request details by Smartship. If the client or his employees want to send their shipments, they shall hand over their shipments to the selected SMSA branch during the account set up. The client will be legally held responsible for safeguarding the account number and shall not disclose it to anyone other than the persons authorized to ship using that account. The use of the client’s account number by those authorized is at the client’s sole risk.
All Air Waybills purchased under this account are valid for use domestically in Saudi Arabia and for one year from the date of purchase transaction. For undelivered or unclaimed shipments, no refund or replacement will be made. SMSA Express Air Waybill is deemed cancelled if any modification, erasure or addition is made to the sender’s information.
SMSA Express Air Waybill may not be returned, modified, extended, replaced or its value claimed if it is lost.
The validity of SMSA Express Air Waybill is for 12 calendar months as of the Air Waybill purchase date. It shall be invalid after its expiry date and the customer shall not be eligible for compensation or replacement of that AWB.
Smartship Account and Air Waybills are for the client’s use only. The client undertakes to use SMSA Express Air Waybills only for licensed business, and not to sell or allow the use of the Air Waybills by any other party. The client acknowledges that he/she will always remain the sole owner and legally responsible for the commodities shipped using the account number assigned to him/her.
If it is proved that the client is misusing the account and the Air Waybills through selling them to a third party or violating these conditions, Smartship shall have the right to decline receipt of shipment, cancel all the Air Waybills purchased by the client and impose a fine of SR 15,000 (fifteen thousand Saudi riyals) on the customer.
The client agrees that Smartship has the right to disclose any Account information to law enforcement authorities, government officials and where Smartship believes it is appropriate to verify compliance with any part of this Agreement
Unless otherwise stated, we or our licensors are the owners of the intellectual property rights in the website and the material thereon. All these intellectual property rights shall be retained without prejudice to the license mentioned below.
The customer may view Smartship pages of Smartship website for their business use only. It should be noted that the customer must not re-publish any material from this website (including re-publishing on another website), sell or give out Air Waybills for commercial purposes, edit or modify any material on the website and/or Air Waybill.
The client is entirely responsible for writing the full address, including names, company names, mobile numbers, alternate numbers, selected SMSA Retail Center for shipment drop at origin and collection at destination. However, if the addressee’s address is found to be incomplete or incorrect, SMSA shall not be held accountable for its inability to carry out delivery under these circumstances. Incorrect SMSA Retail Center, non-existing SMSA Retail Center, names of streets and cities are examples of the addresses that need correction.
SMSA shall not be held accountable for not meeting its delivery time commitment for any shipment having an incomplete or incorrect address and in all such cases there is no fixed delivery time.
The shipping rates published are fixed at the time of purchasing the Air Waybills, SMSA Express will review and amend the rates from time to time and will not refund or claim any variances for pre-purchased Air Waybills.
The client shall select the series and quantity of Airway Bills and pay in advance using the available methods of payments mentioned in the Smartship page on smartship.com.
The customer has the option of printing an invoice of his purchases. A cash receipt will be emailed to the customer within a few days after the paid amount is deposited in Smartship Bank Account.
Using available payment methods mentioned on “Smartship” page of Smartship website, the client is responsible for timely payment of all purchased Air Waybills and for providing Smartship with a valid proof of payment at any time as required by Smartship
The client’s account number which appears in the designated place on the air waybill must be valid.
The client is responsible for accurately filling out the air waybill to ensure the correct entry of shipment information in any automatically operated means of shipping because the number of parcels and weight of every parcel are deemed necessary information for SMSA. If the client does not abide by providing SMSA with the correct data and address, the shipment will be processed according to the number of transported parcels, and the weight of every parcel as amended and adjusted by SMSA. SMSA shall also make the appropriate adjustment to the customer account at any time.
The SMSA terms and conditions of Carriage are also applicable to the client’s employees.
SMSA may ask its customers to pay additional charges and reserve the right to check the AWB, the selected service and the parcel/shipment weight. If the recorded selected service or weight is not correct, the RSC executive shall have the right to reject acceptance of the shipment, or if the shipment is accepted, RSC executive shall receive in cash the difference to be paid by the customer. SMSA shall adjust the customer’s account in the appropriate way at any time.
SMSA may, at its own discretion, open and inspect any shipment at any time without notifying the customer. Government authorities may also open and inspect any shipment at any time without any responsibility towards SMSA.
SMSA reserves the right to refuse, hold or return any shipment if such a shipment in the opinion of SMSA:
If the shipment cannot be delivered for any reason and the client ignored collecting it, SMSA shall have the right to deal with the shipments in whatever manner after the lapse of 3 months from the shipping date as per SMSA applicable regulations; and the customer must pay the return charges if the shipment is returned because it cannot be delivered due to: (e.g. consignee has not paid the customs duties or any other fees imposed on the shipment – consignee refuses to receive the shipment – government authorities refuse to allow the shipment to pass through – addresses are incorrect) and the customer shall have no right to ask for a proof of delivery (POD) after the passage of three (3) months.
SMSA is not responsible for any shipments that are perishable due to their nature and may be damaged during transporting or should be kept at certain temperatures or for a certain period of time.
Tracking and tracing of shipment is available through smartship.com page, SMSA mobile application or upon request. The customer or one of his representatives can contact the customer service and a tracking specialist will help the customer to track his/her shipment provided all the following data is available: